College Park is fully operational and taking orders over the phone and online to support your needs through this difficult time. Our updated main phone line hours are 9:00 AM to 5:00 PM EST. We are postponing in-person visits until the COVID-19 situation is safe for everyone.
- What Information Do We Gather?
- What Do We Do With the Information We Collect?
- Who Can Use the Information We Collect and How?
- How Do We Protect the Personal Information We Collect?
- What Are Your Rights Regarding Your Personal Data?
- How Do You Opt-out of Personal Information Sharing with Our Business Partners?
- How Do You Correct and Update Your Personal Data?
- What Happens When You Link to a Third-Party Web Site?
- Your European Union Privacy Rights
- Your California Privacy Rights
- What Else Do You Need To Know?
- What If You Have Questions?
What Information Do We Gather?
When you visit our Website, we collect only the information and personal data you have agreed to provide to us that is necessary to identify your needs and to provide you with better service. Through your use of the site or registration as a new user, we may request personal data including, but not limited to:
- Name, company and job title
- Contact information including email address and cell phone number
- Demographic information including postal code, product preferences and interests
- Internet Protocol (“IP”) Address and other persistent identifiers
- Other information relevant to customer surveys and offers
We may also track information such as the domain name and the name of the web page from which you entered our Site, and how much time you spend on each of our pages. We collect information that is combined with other web visitors' information, such as how many times visitors click on each web page and the methods by which our Site was found. We may collect IP addresses and website usage information from you when you visit our Site via the use of "cookies."
What Do We Do With the Personal Information We Collect?
You will be asked to provide personal data in certain fields on this Site that allow you to be able to use our Services. The personal data we collect is used only for the purpose we state at the time of collection or for purposes contained below. For example, our uses may include, but are not limited to, the following:
- To process transactions. College Park uses personal data such as name, physical address, telephone number, email address, and company/institution to engage in interactions with you, including contacting you about your transactions with the site.
- To process payments. We use financial/credit card and payment information to process your order and may need to share some of this information with delivery services, credit card clearing houses, and other third parties to complete the transaction.
- To provide support or other services. We may use your personal data to provide you with support or other services that you have ordered or requested. College Park may also use your personal information to respond directly to your requests for information, including registrations for newsletters, webinars, or other specific requests, or pass your contact information to the appropriate College Park distributor or reseller for further follow-up related to your interests.
- To administer products. College Park may contact you if you purchase products to confirm certain information about your order.
- To select content, improve quality, and facilitate use of the websites. College Park may use your personal data, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize website content, improve website quality, track marketing campaign responsiveness, evaluate page response rates, conduct usability testing, and facilitate your use of the websites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions, and preserve order information between sessions).
- To update you on relevant College Park benefits, programs, and opportunities. College Park may communicate with you regarding relevant College Park benefits, programs, and opportunities available to you.
- To get feedback or input from you. In order to deliver products and services of most interest to our customers, from time to time, we may ask members, customers, volunteers, and website visitors to provide us input and feedback (for example through surveys, usability studies, focus groups).
To the extent that we collect certain demographic information about you, we may use this information in our market research, but we will do so only after we “anonymize” or “pseudonymize” the data, i.e., remove information that would confirm your identity. We will not use your personal data, however, to send commercial or marketing messages to you unless we have a legal basis for doing so, such as your consent or a contract with us for which, in either case, you will have the ability to opt out of by sending an email to [email protected].
This Site does not collect personal data when you browse the Site and request pages from our servers unless you voluntarily and knowingly provide such information to us. This means that we will not know your name, your email address, or any other personal data just because you browse the Site unless you have created a profile and you either log-in to your account or choose to be remembered via your cookie or your web-enabled mobile device
Who Can Use the Information We Collect and How?
Other than those who act on our behalf and except as explained in this Policy, personal data you provide at this Site will not be transferred to unrelated third parties, unless we have a legal basis to do so. However, please note that personal data provided to this Site is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders. We will only provide this information after approximately two weeks following receipt of a valid subpoena or other legal process in a civil case.
How Do We Protect the Personal Information We Collect?
Security of Personal Data
We are committed to protecting the security of your personal data. Depending on the circumstances, we may hold your information in hard copy and/or electronic form. For each medium, we use technologies and procedures to protect personal data. We review our strategies and update as necessary to meet our business needs, changes in technology, and regulatory requirements. We take our security obligations seriously and so should you. While we are responsible for maintaining the security of this Site, you must also access and use this Site in a manner that is responsible and secure. We adhere to internationally recognized security standards and our information security management system relating to client confidential data is independently certified as complying with the requirements of ISO 13485: 2003. In addition, we have implemented a series of policies, procedures, and training to address data protection, confidentiality, and security, and we update and review the appropriateness of these measures on a regular basis.
Storage and Transfer of Personal Data
Personal data collected by College Park may be stored and processed in the United States.
College Park also collaborates with third parties such as cloud hosting services and suppliers located around the world to serve the needs of our business, workforce, and customers. In some cases, we may need to disclose or transfer your personal data within College Park or to third parties in areas outside of your home country. When we do so, we take steps to ensure that personal data is processed, secured, and transferred according to applicable law.
If you would like to know more about our data transfer practices, please contact our Data Protection Officer at [email protected].
Retention of Personal Data
College Park retains personal data for as long as necessary to provide the services and fulfill the transactions you have requested, or for other business purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. We are required by law to keep some types of information for certain periods of time (e.g., statute of limitations). If your personal data is no longer necessary for the legal or business purposes for which it is processed, we will generally destroy or anonymize that information.
What Are Your Rights Regarding Your Personal Data?
We respect your right to access and control your personal data. You have choices about the data we collect. When you are asked to provide personal data that is not necessary for the purposes of providing you with our Sites, Products and Services, you may decline. However, if you choose not to provide data that is necessary to provide a Service, you may not have access to certain features, Sites, Products, or Services.
We aim to keep all personal data that we hold accurate, complete and up-to-date. While we will use our best efforts to do so, we encourage you to tell us if you change your contact details. If you believe that the information we hold about you is incorrect, incomplete or out-of-date, please contact [email protected].
Access to personal data: You have the right to request access to your personal data. In these cases, we will comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).
Correction and deletion: You have the right to correct or amend your personal data if it is inaccurate or requires updating. You may also have the right to request deletion of your personal data. Please note that such a request could be refused because your personal data is required to provide you with the products or services you requested, e.g. to deliver a product or send an invoice to your email address, or that it is required by the applicable law.
Marketing preferences: If you have provided us with your contact information, we may, subject to any applicable Spam Act or similar regulation, contact you via email, postal mail or telephone about College Park products, services and events that may be of interest to you, including newsletters.
E-mail communications you receive from College Park will generally provide an unsubscribe link allowing you to opt-out of receiving future email or to change your contact preferences. E-mail communications may also include a link to directly update and manage your marketing preferences. If you have an online account with College Park, you can also change your contact preferences through your user details page. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your accounts.
How Do You Opt-out of Personal Information Sharing with Our Business Partners?
We use various technologies to collect and store information when you visit college-park.com This may include using cookies or similar techniques to identify your browser or device. Some third-party services we use for tracking visitors include Google Analytics, HotJar, and SmartSupp. These additional services help us understand traffic analytics, user behavior, heatmapping (where users click and visit on our website), and demographics. They also help us work toward improvements to better serve our customers with products and provide better online service.
You can also opt out of our marketing emails at any time by contacting us at [email protected].
How Do You Correct and Update Your Personal Data?
You can change or correct your account information at any time. Just send an email with your old information and your corrections to [email protected] with "Correction" in the subject line.
We understand the importance of protecting the privacy of all individuals, especially the very young. Our services are intended for United States audiences over the age of 18. Our Site and its Services are not directed to children, and you may not use our Services if you are under the age of 13. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf). Subscribing to our Services is restricted to adults who are either 18 years of age or older or as otherwise legally defined by the country of your residency.
What Happens When You Link to a Third-Party Web Site?
Your European Union Privacy Rights
If you are in the European Union, under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), you may have certain rights as a data subject. A data subject is a person who can be identified by a name, identification number, location, online identifier, or other physical, physiological, genetic, mental, economic, cultural or social identity of the person. Under the GDPR, personal data is information that relates to a data subject. The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, cf. GDPR art. 6(1)(a)-(b). If the processing is based on your consent, you may at any time withdraw your consent by contacting us at [email protected].
In order to enter into a contract to use our Services, you must provide us with the required personal data. If you do not to provide us with all the required information, it will not be possible to deliver the Service.
To request information about or avail yourself of those rights, please send an email to [email protected] with "GDPR Request" in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with. Please note additional information may be requested prior to initiation of a request and that College Park reserves the right to charge a fee with respect to certain requests. Upon College Park’s completion of its review you will be notified if your request has been granted, denied, or exemptions apply.
Your California Privacy Rights
If you are a California resident and have an established business relationship with us and want to receive information about how to exercise your third party disclosure choices, you must send a request to the following address with a preference on how our response to your request should be sent (email or postal mail). You may contact us in two ways. Send email to [email protected] or you may contact us at:
College Park Industries
27955 College Park Drive
Warren, MI 48088
Attn: Your California Privacy Rights
c/o Privacy Administrator
For requests sent via email, you must put the statement “Your California Privacy Rights” in the subject field of your email. All requests sent via postal mail must be labeled “Your California Privacy Rights” on the envelope or post card and clearly stated on the actual request. For all requests, please include your name, street address, city, state, and zip code. (Your street address is optional if you wish to receive a response to your request via email.) We will not accept requests via the telephone or by facsimile. We are not responsible for responding to notices that are not labeled or not sent properly, or do not have complete information.
What Else Do You Need To Know?
The Purpose and Legal Basis for Collection
The Legitimate Interest
In our adherence with the GDPR, we have a legitimate interest which allows us to process your personal data. This legitimate interest is to provide proper fitment of durable medical equipment to optimize the patient benefit.
Recipients of Your Data and Categories of Data Collected
Data Protection Officer
College Park is headquartered in Warren, Michigan, USA. College Park has appointed an internal Data Protection Officer. The following is the person for you to contact if you have any questions or concerns about the Company’s personal data policies or practices.
27955 College Park Drive
Warren, MI 48088
Attn: Your California Privacy Rights
Testimonial and Photo Submission
By submitting your testimonial and/or photos, you consent to and authorize the use and reproduction by College Park Industries, Inc., or anyone authorized by College Park Industries, Inc. for any promotional purpose (i.e. website testimonial, advertisements, brochures), including photographs or action/performance videos, general information (excluding address) or quotes provided by you, without compensation. Submitter also authenticates that all photographs uploaded are an original work by you, or you have obtained all rights, licenses, consents and permissions necessary in order to use. For minors, you represent that you are the legal parent or guardian of the person names on this form, who is under legal age, and consent to the foregoing on his/her behalf.
hat If You Have Questions?
If you have questions or concerns regarding this statement, you should first contact us via email at [email protected].